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Harnessing The Online Grocery Surge - Intelligent Loyalty Strategies for 2021


Feb 4, 2021 09:36 AM

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Scott Compton
Guest Speaker- Senior Analyst Serving eBusiness & Channel Strategy Professionals @Forrester
Scott serves digital business strategy professionals. A retail e-commerce specialist with over 20 years of experience with direct-to-consumer marketing, Scott’s research focuses on the strategies and technologies for stores and the grocery sector. He has expertise in customer experience, digital marketing, user experience testing, and conversion enhancements. Lately he is fascinated by advances in AI, automation, personalization, privacy, and how data and insights enhance the customer experience.
Shyam Rao
Co-Founder and Chief Executive Officer @Punchh
Shyam Rao is the Co-Founder and CEO of Punchh, the world leader in delivering dynamic, one-to-one customer engagement through artificial intelligence, mobile-first expertise, and omnichannel communications for restaurants and retailers.