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How Fazoli’s Drove 5X Higher Online Loyalty Sales with a Fresh Customer Experience

00:41:00

Mar 4, 2021 09:35 AM

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Speakers

Will Hanrahan
Digital Marketing Manager @Fazoli's
Will Hanrahan is responsible for digital marketing at Fazoli’s, leading the digital strategy for the largest premium quick-service Italian restaurant chain in America, with nearly 220 restaurants in 28 states. He focuses on CRM, web, social media and digital advertising. Since launching the Fazoli’s app in 2017, Will has overseen the growth of the Fazoli’s Rewards Program to over 800,000 loyalty members. He is also responsible for Fazoli’s digital knowledge management process along with leading their guest review response process.
Lori Stout
Senior Director, Product Marketing @Punchh
Lori is the Senior Director of Product Marketing at Punchh. A lifelong writer and storyteller, Lori loves the challenge of applying modern solutions to age-old industry challenges to help brands create a better experience for their customers.